1. Introduction

At BigBoxPlay, your privacy matters to us. Our goal is to provide millions of gamers a single destination for digital gaming through our e-commerce store. We are committed to handling your personal data transparently, responsibly, and in accordance with applicable data protection laws.

By using our Services, you consent to the use of your information as described in this Privacy Policy.

This Privacy Policy outlines how BigBoxPlay (operated by SMARTSHEET PTE. LTD., registered in Singapore) collects, uses, shares, and protects your personal data. If you have any questions, please contact support@BigBoxPlay.com.

2. Data We Collect

We collect and process various categories of personal data, depending on your interaction with our Services:

2.1 Data You Provide

• Payment Data: If you purchase products via BigBoxPlay, we may collect billing address and payment details.

• Customer Support: When contacting support, we collect your contact details and related query information.

• Marketing and Surveys: Data you provide when subscribing to marketing, participating in feedback, promotions, or events.

2.2 Automatically Collected Data

• Device identifiers (e.g., IP address, MAC address, cookie ID, device ID)

• Browser type and system configuration

• Interaction with the website, purchases, and usage logs

• Platform account information (e.g., Steam, if linked)

• Data regarding achievement, scores, and game tracking

2.3 Data from Third Parties

Data from financial service providers for fraud prevention

Data from game platforms (e.g., gameplay statistics)

Information from advertising networks and analytics partners

Security and risk assessment services

3. Legal Bases for Processing

We rely on several legal grounds to process your data under the General Data Protection Regulation (GDPR):

• Consent: When you subscribe to marketing or share data voluntarily

• Contractual Necessity: For providing services or processing purchases

• Legal Obligation: Where we are required to comply with legal requirements

• Legitimate Interest: For service improvement, analytics, or fraud prevention where your rights do not override our interests

4. How We Use Your Data

We may use your data for the following purposes:

• To process orders, payments, and provide purchased content

• To provide personalized content, product recommendations, or localized offers

• For community engagement and social features

• To improve our Services, develop new features, and debug issues

• To detect and prevent fraud, abuse, or violations of our Terms

• To comply with legal obligations

• To deliver targeted advertising and marketing communications (where permitted)

5. Data Sharing and Disclosure

Your data may be shared with:

• Service Providers: Including hosting, payment processing, anti-fraud, customer support, and analytics

• Game Publishers: For activation and verification of Game entitlements

• Advertising Networks: That deliver ads and personalized recommendations (in accordance with your cookie preferences)

• Research Partners: For aggregated, anonymized analysis

• Government Authorities: Where required to comply with laws or lawful requests

6. Cookies and Tracking

We use cookies and similar technologies to:

• Authenticate sessions

• Remember preferences

• Analyze site traffic

• Deliver personalized ads

7. Data Retention and Security

We retain your personal data only as long as necessary for the purposes stated in this policy. Your data is secured with appropriate technical and organizational measures. Account access is password-protected. Please notify us of any unauthorized access.

8. Your Rights

You have rights under GDPR and applicable law, including:

• Access to your data

• Rectification or erasure of inaccurate data

• Restriction or objection to certain processing

• Data portability

• Withdrawal of consent (for consent-based processing)

You can manage your account data via your profile or by contacting us. You may also file a complaint with your local data protection authority.

9. Children’s Privacy

BigBoxPlay does not knowingly collect personal data from children under 18 without parental consent. If we become aware of such data, we will delete it promptly.

10. International Transfers

If your data is transferred outside of the EU/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

11. Changes to this Privacy Policy

We may revise this Privacy Policy to reflect changes to our practices or legal requirements. Continued use of the Service constitutes acceptance of the revised policy.

12. Contact Information

If you have questions or concerns about your data or this Privacy Policy, contact us at:

support@BigBoxPlay.com

SMARTSHEET PTE. LTD.
CT Hub 2. #07-80. 114 Lavender Street
Singapore 338729