Our refund policy is valid for a period of 7 calendar days from the date of purchase. If you are not satisfied with the service for any reason, you may request a refund. A pro-rated refund will be issued for the unused portion of the service. If more than 7 days have passed since the purchase, we cannot offer a refund.

Refund Requirements

To qualify for a refund, the following criteria must be met:

• The customer’s account must be in good standing.

• The service must not have been used.

• The service malfunctions or does not work as described.

If these conditions are not met, SIA Fancy Group reserves the right to decline a refund.

Note: There is often a difference between a service malfunctioning and encountering an error message. Error messages are frequently caused by incorrect setup, configuration, or software issues, and do not necessarily indicate a defect in the service itself.

Contacting Us

If you have any questions or concerns regarding this Refund Policy, please contact us at support@bigboxplay.online.

Last updated: December 1, 2024.

This document has been adapted to comply with Latvian and European Union consumer protection laws. For specific compliance concerns, consulting a local legal expert is recommended.